bO2 Corporate Essentials Direct Debit Service Agreement
The Direct Debit Service Agreement (Agreement) is between you and the trustee for the TSA unit trust (ABN 70 377 440 020) trading as bO2 Corporate Essentials and forms the terms and conditions for undertaking direct debit payments from your nominated credit card, savings or cheque account.
Debiting your account
By accepting this Agreement, you give bO2 Corporate Essentials permission to debit funds from your account. bO2 Corporate Essentials will only debit the amount listed on your subscription renewal notice or bill.
Eligible payment methods
You can make direct debit payments from an eligible Australian cheque or savings bank account, debit card or credit card. You can also nominate to receive recurring invoices at renewal and pay according to the terms of the invoices.
Direct debit options
Depending on the payment method you choose, the full amount of your renewal will be automatically deducted from your nominated account on the following timeframes:
• Credit card: 2 calendar days before payment is due (expiry date)
• Bank account: 2 calendar days before payment is due (expiry date)
Credit card payment processing fees
Please be aware that you will not be charged a card payment fee for each direct debit from all Visa and Mastercard credit and debit cards.
Bank account processing fees
There is no direct debit fee payable for transactions using a bank account.
What happens if you don’t have sufficient funds in your account?
You must ensure that you have sufficient funds in your nominated card or account to pay your agreed payment amount. If you don’t have sufficient funds in your nominated card or account on the direct debit deduction date: bO2 Corporate Essentials may retry to debit your account and send an email advising the status of the payment. You must make payment by another method authorised by bO2 Corporate Essentials prior to the payment due date to ensure your registration always remains current. You may be charged a fee and/or interest by your financial institution.
Changes to payment methods
If your payment details change, you must update your stored payment method by contacting our support team at 1300 55 55 33.
Please ensure you update your direct debit details within the following timeframes:
• Credit card: 4 days or more before a payment is due. • Bank account: 16 days or more before payment is due.
If you don’t update your details within the above timeframes, bO2 Corporate Essentials will be unable to complete your direct debit successfully. If this occurs, you will need to make payment by BPay or another payment method authorised by bO2 Corporate Essentials. Your changed account details will take effect from the next scheduled payment.
Your right to cancel the Agreement
You may opt out of direct debit payments by instructing bO2 Corporate Essentials.
Our right to cancel the Agreement
bO2 Corporate Essentials may cancel this Agreement at any time, including if one or more of your payments are dishonoured or rejected by your nominated financial institution. If we cancel this Agreement because your payments are dishonoured or rejected, or we have a reasonable suspicion that incorrect information has been provided in relation to your direct debit agreement, we will notify you in writing.
Our right to change the Agreement terms
bO2 Corporate Essentials may vary the terms of this Agreement by giving you a minimum of 14 days written notice to your email address. Any such variation automatically takes effect on the date stated. Where we cancel this Agreement, you will need to make payment by another method authorised by bO2 Corporate Essentials.
Privacy & Security
bO2 Corporate Essentials is bound by the Privacy & Data Protection Act 2014, and the privacy principles in that Act apply to all personal information you provide under this Agreement. We’ll make all reasonable efforts to keep your information secure and to make sure we don’t use, modify, reproduce or disclose your information without authorisation. We’ll only disclose your information to the extent necessary to process your payments or as allowed or required by law.
Disputes
If you think we’ve debited the wrong amount or if you have a dispute regarding your direct debit arrangement, call the bO2 Corporate Essentials support team on 1300 55 55 33. If we agree we’ve debited the wrong amount, we’ll ask your financial institution to adjust your account. We’ll also send you written confirmation of our actions. If we don’t agree we’ve debited the wrong amount, we’ll give you our reasons and any evidence in writing.