Support for individuals and households
Last updated:19 July 2021
The NSW Government and the Australian Government provide financial assistance and support if you have been impacted by COVID-19 and you are experiencing financial difficulty.
COVID-19 disaster payment
The payment helps workers who are unable to earn money due to a COVID-19 lockdown or hotspot.
Available to eligible people in a Commonwealth-declared COVID-19 hotspot.
More information: https://www.servicesaustralia.gov.au/individuals/services/centrelink/covid-19-disaster-payment
Pandemic leave disaster payment
You may be eligible for financial support if you can’t earn money because NSW Health has directed you to self-isolate or quarantine for 14 days or you are caring for someone who has COVID-19.
More information: https://www.servicesaustralia.gov.au/individuals/services/centrelink/pandemic-leave-disaster-payment-new-south-wales}
If your job has been affected by coronavirus
Help if you have lost your job or had your work hours changed because of COVID-19.
Covid-19 disaster payment (https://www.servicesaustralia.gov.au/individuals/services/centrelink/covid-19-disaster-payment)
Pandemic leave disaster payment (https://www.servicesaustralia.gov.au/individuals/services/centrelink/pandemic-leave-disaster-payment-new-south-wales)
Know your rights at work (https://www.nsw.gov.au/covid-19/financial-support/employment/know-your-rights-at-work)
Upskilling and retraining (https://www.nsw.gov.au/covid-19/financial-support/employment/upskilling-and-retraining)
For residential tenants
An eviction moratorium is in place until 11 September 2021. Landlords who decrease rent for impacted tenants can apply for a grant or land tax reductions depending on their circumstances.
Know your rights – eviction moratorium (https://www.nsw.gov.au/covid-19/financial-support/renters/if-you-cannot-pay-your-rent#eviction-moratorium)
Ending a lease and notice periods (https://www.nsw.gov.au/covid-19/financial-support/renters/ending-a-lease-and-notice-periods
Get support and advice (https://www.nsw.gov.au/covid-19/financial-support/renters/get-support-and-advice)
A guide for people with home loans who are owner-occupiers and may be experiencing financial difficulties due to the impact of COVID-19.
First step-speak to your lender (https://www.nsw.gov.au/covid-19/financial-support/homeowners/first-step-speak-to-your-lender)
Changing terms of your home loan (https://www.nsw.gov.au/covid-19/financial-support/homeowners/changing-terms-of-your-home-loan)
Deferring repayments (https://www.nsw.gov.au/covid-19/financial-support/homeowners/deferring-repayments)
Help managing your finances (https://www.nsw.gov.au/covid-19/financial-support/homeowners/help-managing-your-finances)
If you default on your home loan (https://www.nsw.gov.au/covid-19/financial-support/homeowners/if-you-default-on-your-home-loan)
Vouchers and rebates
The Dine & Discover NSW voucher program has been extended to 31 August 2021. Customers will also be able to redeem their Dine voucher on takeaway delivered from a business registered for the Dine component of Dine & Discover NSW.
Rebates continue to be available for individuals and households to help with the cost of living.
Dine & Discover NSW vouchers (https://www.nsw.gov.au/covid-19/dine-and-discover-nsw/application-for-vouchers).
Find COVID-19 rebates and assistance (https://disasterassistance.service.nsw.gov.au/covid)
Find cost of living saving (https://www.service.nsw.gov.au/campaign/cost-living)
Help and support services
It’s important to look after your health and mental wellbeing, especially during lockdown or if you have to change your plans.
Consumer rights and advice (https://www.fairtrading.nsw.gov.au/resource-library/publications/coronavirus-covid-19)
Working from home (/covid-19/safe-workplaces/workers/working-from-home)
Your mental wellbeing (/https://www.nsw.gov.au/covid-19/health-and-wellbeing/your-mental-wellbeing).
Community- support services (https://www.nsw.gov.au/covid-19/community-support-services)
Aged care and vulnerable people (https://www.nsw.gov.au/covid-19/health-and-wellbeing/aged-care-and-vulnerable-people)
Seniors COVID 19 advice (https://www.nsw.gov.au/covid-19/health-and-wellbeing/advice-for-seniors)
2021 COVID-19 Support Package
The NSW Government will provide financial assistance, support measures and tax relief to help businesses and people across the state impacted by the current COVID-19 restrictions.
2021 covid-19 support package (https://www.nsw.gov.au/covid-19/2021-covid-19-support-package)
Contacts and enquiries
Call Service NSW 24 hours a day, 7 days a week: 137 788
For health concerns call Healthdirect 24 hours a day, 7 days a week: 1800 022 222
To report public threats of violence, call the Police Assistance Line: 131 444
Get help now
Child Protection Helpline: 132 111
Link2Home Homelessness: 1800 152 152
Domestic Violence Line
Live chat: 1800 65 64 63
COVID-19 exposure sites and case locations(https://www.nsw.gov.au/covid-19/latest-news-and-updates)
What you can do under the rules (https://www.nsw.gov.au/covid-19/rules/what-you-can-do-nsw)
Find a testing clinic (https://www.nsw.gov.au/covid-19/health-and-wellbeing/clinics)